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Terms & Conditions

Welcome to our retail produce store, our online store and home delivery service, website, SMS program and social media pages. All of these areas combined make up our business. When you shop with us, either in-store, online, or via our SMS program or social media pages, you are agreeing to comply with and are bound by the following terms and conditions of use, which together with our privacy policy, govern Millbrook Free Range Co. relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not shop with us.


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • You consent to, and are happy with purchasing all products within our online store on an EACH priced format – not per kilo.
  • Your payment details will always be secure and protected, and never sold or given to any third party.
  • Your delivery details are for use within Down Below Farms P/L only and will never be sold or given to any third party.
  • When your meat is delivered we can guarantee it will be less than 10 degrees.
  • We SMS estimated delivery times to all customers, first thing in the morning, once the run sheet has been reviewed.
  • Where possible orders must be signed for on delivery.
  • If there is no one to receive the delivery, we will proceed with Unsuccessful Delivery Attempt processes


  • Once delivered, no returns or claims can be made about the contents of the order
  • Millbrook Free Range Co. take no responsibility for the temperature or the shelf life of the products in the order.
  • Millbrook Free Range Co. take no responsibility for the order’s whereabouts once it’s delivered.
  • Millbrook Free Range Co. will take a photo of the delivery box in it’s position on your property.


  • If you are not going to be at the delivery location at the specified delivery address between the specified delivery time frame, please leave a cold esky at the door for our delivery to be completed or let us know your alternate delivery address.
  • If we cannot get a hold of you, our driver will wait up to 15 minutes, before returning the produce to Millbrook Free Range Co. for you to pick up.
  • Millbrook Free Range Co. will place an Unsuccessful Delivery Attempt card in your letter box.
  • If you are unable to pick up the order and/or need it redelivered, you will be charged a restocking and redelivery fee of $25.00 prior to the order being dispatched.
  • Under NO CIRCUMSTANCES whatsoever do we leave meat unattended, and unsigned for UNLESS the you have previously authorised Millbrook Free Range Co. to do so AND provided adequate storage to temperature (e.g. an esky or similar). By responding to our delivery SMS with a request to leave us to leave your order, you are accepting the Authority to Leave Order Unattended terms and conditions.


  • Millbrook Free Range Co. is a cashless business.  We only accept electronic forms of payment.
  • EFT (electronic funds transfer) is considered legal tender by the Reserve Bank of Australia (RBA). Because payment can be made by EFT for all goods and services within our business, this satisfies the RBA.
  • If you are unhappy with your purchase, Millbrook Free Range Co. will refund or replace your purchase (whichever you prefer).
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • It shall be your own responsibility to ensure that any products, services or information available through this website or online store meet your specific requirements.
  • This website contains material which is owned by or licensed excursively to Millbrook Free Range Co. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • If you believe that Down Below Farms P/L has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please email This email address is being protected from spambots. You need JavaScript enabled to view it..


  • If you have placed a deposit on an order, Millbrook Free Range Co. reserve the right to withhold the deposit if you do not collect the order or require unreasonable amendments to the order.
  • Deposits on Christmas orders will be retained by Millbrook Free Range Co. if you cancel your order after Christmas orders have closed.  Year 2017, Christmas orders close at 7pm on Friday 15th December.


  • We are happy to disclose all ingredients and allergens to you. Please ask. We take cross contamination very seriously, however we are not an allergen-free environment and therefore can not guarantee that items do not contain traces of allergens.